1Custom-made nature of our products
All PCBs, PCB assemblies and custom parts we produce are manufactured to order, based on the design files, BOM, drawings and specifications that each customer provides. Because every order is unique and built to a customer's own design, returns and refunds are handled on a case-by-case basis and only apply where the issue originates from our side.
2When returns and refunds are accepted
We accept returns or issue refunds when any of the following is true:
- The finished product was not produced in line with the design files, notes or special requirements you submitted.
- The production quality does not meet applicable IPC standards, or the specific quality criteria you clearly stated in advance.
If one of the above applies, you may submit a return request within 14 calendar days from the date you receive the goods.
3Quality objection window
If you have any concern about the quality of products supplied by BQ tech, you must raise a formal claim within 30 calendar days of delivery. Claims received after this window will be treated as acceptance of the product as delivered.
4How refunds are processed
Once we receive and inspect a returned item, we will send you an email confirming receipt. We will then review the case and notify you whether your refund has been approved or declined.
Approved refunds are issued back to the original payment method (credit card or other payment channel you used at checkout). The time it takes for the funds to appear in your account depends on your bank or card issuer.
5If your refund seems late or missing
If you have not yet received your refund, please follow these steps before contacting us:
- Double-check your bank or card statement — refunds can take several business days to post.
- Contact your credit card issuer — there is often a processing delay before a refund shows up.
- Contact your bank — processing times vary by institution.
If you have completed all of the above and still have not received the refund, please email us at market@pcboutlet.com.
6Return address
To obtain the correct return address for your shipment, please contact our Customer Service team at market@pcboutlet.com. Do not send items back without first confirming the return address, as we use different facilities for different product lines.
